Return and Refund Policy

1. Overview
CoreVision is committed to delivering high-quality consulting services that meet your business expectations. This Return and Refund Policy applies when our services fail to meet the agreed terms outlined in your contract. Due to the bespoke nature of our consulting, refunds are limited to specific cases detailed below. We aim to address issues fairly to maintain a positive client relationship.

2. Eligibility for Refunds
You may request a refund if we do not deliver the promised services, such as a financial plan or strategy, within the agreed timeframe. This applies only to clear breaches of our contractual obligations, not dissatisfaction caused by external factors like market changes. Requests must be submitted within 14 days of the service completion date to qualify. We review each case to ensure fairness and accountability.

3. Non-Refundable Services
Payments for fully completed consultations, delivered reports, or workshops are non-refundable once services are rendered. This reflects the expertise and effort invested by our team in creating tailored solutions. Choosing not to act on our recommendations does not entitle you to a refund. We encourage collaboration during the process to align deliverables with your goals.

4. Refund Process
To initiate a refund, submit a detailed written request via email explaining how the service fell short of expectations. We will evaluate your claim within 7 business days, referencing the terms of your agreement. Approved refunds will be processed to your original payment method within 14 business days. Our process is designed to be prompt and equitable.

5. Partial Refunds
If only a portion of the service was unsatisfactory, we may offer a partial refund based on the value of the undelivered component. For instance, if a multi-stage project is incomplete, we’ll refund the portion tied to unfinished work. This ensures you’re fairly compensated while recognizing completed efforts. We’ll discuss options to reach a mutually agreeable solution.

6. Cancellations
Full refunds are available if you cancel a service at least 7 days before it begins, provided no work has started. Cancellations within 7 days may incur a 20% fee to cover administrative and preparation costs. Once services commence, refunds follow the eligibility rules above. This balances your flexibility with our operational commitments.

7. Dispute Resolution
If you disagree with a refund decision, we invite open discussion to resolve the matter amicably. You can provide additional details or evidence for us to reconsider within 10 business days. Our priority is to find a resolution that works for both parties. We aim to preserve trust and satisfaction in every interaction.

8. Contact Us
For refund inquiries or clarification on this policy, please don’t hesitate to reach out. We value your feedback and are dedicated to addressing your concerns swiftly. Let us know how we can support you further. Contact us at:

Email: [email protected]
Phone: +44 207 096 2827
Address: 1 Argyll Rd, London W8 7DB, UK